Refund policy

Ceracell Beekeeping Supplies (NZ) Ltd trading as Plywood Direct reserves the right to assess the condition and age of returned goods prior to us deciding whether to provide a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

We will meet our obligations under the Consumer Guarantees Act if:

• The product is faulty or is not of acceptable quality; or

• The product is not fit for its intended purpose; or

• The product does not match the sample or our description; and

• You MUST present your Original invoice/ receipt as proof of purchase.

All goods returned (for any reason) must be in the same condition in which you received them. Items must be unworn, unwashed, unopened or damaged, and in the original selling condition (with tags and labels attached) and fit for re-sale.

When we receive your returned goods, we will inspect the condition of the items before proceeding to exchange or reimburse the returned items. 

Returns (excluding warranty-related claims) must be made within 30 days of the purchase date. No returns or refunds will be accepted after 30 days from the date of invoice.

Please note the following conditions:

• Partial returns are not accepted. If your job required a specific number of sheets and you over-ordered, we cannot accept the return of unused extras.

• Returns are only accepted on full, unopened orders.

• A 10% restocking fee will apply to all approved returns.

Debit/credit card refunds must be processed back onto the original card. Shipping costs to return an item are at the customers expense, unless the item is faulty. Shipping and handling charges will not be refunded.

Please send all return items to our Auckland Office: 23 Ra Ora Drive, East Tamaki, Auckland 2013. Once your returned item has been received, it will be inspected and appropriate action taken. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.